It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't.Ruthlessly focus on
Book Online
| Title | : | It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused |
| Author | : | |
| Rating | : | 4.53 (358 Votes) |
| Asin | : | 0470907398 |
| Format Type | : | Hardcover |
| Number of Pages | : | 235 Pages |
| Publish Date | : | 2011-02-08 |
| Genre | : |
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't.
- Get proven steps to REALLY put your customer at the center of what you do
- Distinguish your business from the competition by understanding the principle that good sales ARE good service
- Author received the Toastmasters "World Championship of Publi
Editorial : From the Inside Flap Unhappy customers won’t just dump you. No, first they’ll tell at least ten or more people about their bad experience with your company, and then they’ll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do your customers have to jump through before you help them? What rules have you wrapped around your customer service department, so that your reps can’t really help? How long do you keep your customers on hold? In It’s the Customer, Stupid!, top salesperson and motivational speaker Michael Aun shares his secrets to keeping your customers happy, your sales growing, and yourself sane. You’ll discover the myths and truths about customer satisfaction—and why many businesses and organizations, despite their claims of being customer-centric, really haven’t got a clue.
This energizing book is packed with sales-boosting tips you can apply right away to yourFor avid problem solvers, the exercises present a challenging oppurtunity. The projects are fun, instructions are clear, the photos are inspiring, and the authors approach to decorating is relaxed and approachable. However, these repellents that are available commercially have very dangerous chemicals. No deus ex machina here. Purchased to review several methods to use in my band program. The mix is refreshing and very interesting. I wasted my money on this inadequate human Period.. Perhaps the worst example is the author's comment that the figure-eight knot and the trefoil not have the same Conway polynomial. With two clearly marked sections "Player knowledge" is kept separate, mimicking the ignorance of the masses. Sure, there are easy quibbles and minor errors throughout, but what tech book today is error free? So, if you are looking for the basic guidebook on just how one goes about "modeling", then this is the one. I recommend sticking to the print version.. The book was what I ne
No comments:
Post a Comment