Human Sigma: Managing the Employee-Customer Encounter Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to driv
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| Title | : | Human Sigma: Managing the Employee-Customer Encounter |
| Author | : | |
| Rating | : | 4.67 (563 Votes) |
| Asin | : | 1595620168 |
| Format Type | : | Hardcover |
| Number of Pages | : | 216 Pages |
| Publish Date | : | 2007-10-28 |
| Genre | : |
Editorial : About the Author John H. Fleming, Ph.D., is a Principal at The Gallup Organization and Chief Scientist for Gallup’s Customer Engagement and HumanSigma practices. He consults with Gallup’s global clients to help them improve customer engagement and enhance their business effectiveness. Fleming is a coauthor of the Harvard Business Review article “Manage Your Human Sigma.” Prior to joining Gallup, Fleming spent six years as a member of the psychology faculty at the University of Minnesota. He received his doctorate in social psychology and master’s degree in psychology from Princeton University and his bachelor’s degree from the College of William and Mary in Williamsburg, Virginia. He lives near Princeton, New Jersey, with his wife, Robin, and their twin daughters, Allison and Emma. Jim Asplund is The Gallup Organization’s Chief Scientist for Strengths-Based Development. He leads Gallup’s global research on the science of human strengths,
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.What would your company look like if you could increase the revenue and profitability potential of every customer by more than 20 percent? What if you could double the productivity of every employee? And what if these two phenomena together could drive overall organizational performance exponentially? What would your company look like? And how would you go about creating this kind of change? One thing is certain: Business leaders are never going to inspire higher levels of employee productivity and build more passionate customer relationships by doing the same things they have tried for the past 25 years. Business leaders need something fresh. Something ne
Dr. Inside, the illustrations are watercolors and, honestly, much slicker than the original Paddington drawings, but the cover is a photo of a stuffed Paddington in front of a background. The Path to Job Search Success by Tom Payne offers a step by step approach to preparing and succeeding at landing a job. The instructions are clear and the techniques suggested quite professional. Based on these qualifications, I think this book is very good. It is a collection of interviews and essays about society, finding meaning in life, and other such topics. Of course, I am somewhat biased in my opinion of this memoir since Michael Bliss’ memories are similar to many of mine! I also grew up in Kingsville, Ontario in the 1950’s and 60’s and knew Michael as an older student at my school. The Net Promoter Score concept is simple and pithy. It’s a light story for the most part and the trainspotting is a character unto itself. Most of the recipes in this book list ingredients
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