I Know It When I See It: A Modern Fable About Quality " and provides a simple message about quality -- that it's the customer who defines it.The secret to the success of I Know It When I See It lies in its stylish delivery of a serious theme.". This new
Open Library Books
| Title | : | I Know It When I See It: A Modern Fable About Quality |
| Author | : | |
| Rating | : | 4.53 (881 Votes) |
| Asin | : | 0814473938 |
| Format Type | : | Paperback |
| Number of Pages | : | 96 Pages |
| Publish Date | : | 2006-02-26 |
| Genre | : |
The secret to the success of I Know It When I See It lies in its stylish delivery of a serious theme. A succinct and intriguing business fable, it tells the story of "Punctuation, Inc." and provides a simple message about quality -- that it's the customer who defines it. The story shows how businesspeople who pay close attention to what kind of quality their customers want, will also find just what their company wants -- success and big profits. This new paperback edition features the delightful illustrations that helped make the German translation a huge hit. Kenneth Blanchard, co-author of The One Minute Manager said "Anyone who reads it without coming to a significant-- almost gut level-- understanding of what quality really is ought to get a one minute reprimand."
Editorial : " ""This is truly an insightful, entertaining little story. Every manager who's ever wrestled with that abstract thing called 'quality' will, I'm sure, get quite a kick out of it.""
--J. Peter Grace, Chairman and CEO, W. R. Grace & Co.
""Penetrates right to the heart of the complex issues surrounding quality that all managers worry about. A delightful and provocative read.""
--Allan A. Kennedy, author of ""The Corporate Culture"""
John has gone back home to get his grain mill running so that he can build his life back up after having the mill burn twice. As Worster writes, "The ecological and social transformation of the Great Valley is one of the most spectacular, and more revealing episodes of the American West" (p. I loved reading it myself and often buy copies as gifts for my angling friends and they all love it too. I'm not looking for a job at the moment but if I was I'd put this book first on my to-read pile.
To the negative, the only real negative I can note is that the sections on negotiation and networking are only a small portion of the entire book. This book is a great companion, to the book by the same author,"Fundamental Principals of Drumming".. People have mistrusted emerging writing technologies ever since the first marks appeared on clay tablets in ancient Mesopotamia. After 1100, however, the agricultural decline in the Muslim world began as a result of various factors: Black Death;
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