Saturday, February 20, 2016

Best Practices: Building Your Business with Customer-Focused Solutions by Arthur Andersen *Books Online »RTF

Best Practices: Building Your Business with Customer-Focused Solutions Managers of any business in any industry can adapt and apply what those companies do best.What makes the world's top companies so adept at providing stellar customer service? How do they meet the nee


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Best Practices: Building Your Business with Customer-Focused Solutions

Title:Best Practices: Building Your Business with Customer-Focused Solutions
Author:Arthur Andersen
Rating:4.80 (793 Votes)
Asin:068484804X
Format Type:Paperback
Number of Pages:240 Pages
Publish Date:2000-05-18
Genre:

Editorial : From Library Journal The authors are consultants with the Arthur Anderson Company and share here a summary of the findings from Anderson's massive Global Best Practices Database. Narrated expertly by Cotter Smith, their study offers learning from thousands of businesses representing breakthrough thinking in customer service. Rather than presenting yet another mish-mash of theoretical customer service principles, the work instead presents practical, cutting-edge examples of what the authors call "best practices" that can be applied in any organization. The six key ideas covered here include understanding markets and customers, designing products and services, marketing and selling, producing and delivering products and services, and providing customer service. Numerous examples, along with additional discussions of the key processes, fill this solid, substantive work. Highly recommended for all libraries.?Dale Farris, Groves, TXCopyright 1998 Reed Business Information, Inc.

What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business? Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best. Unlike most books based merely on an author's own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers

I know, that's because they're all suspects, blah-blah, the minimal amount of development may also be Shepard's strategy throughout this book. In it, we are repeat offenders, always found guilty, always about to be punished, lost in a courtroom drama in which we play both accused and prosecutor guilt means we don't have to grow up." pg 191

Numbness is related to the freeze response of stress. For instance, Ms. The GM's section includes all dry stats and abilities. I felt the frustration and fear that Mr. Arrows or circles would be helpful. A good multiphonic list and a complete list of microtonal positions. I will then touch on the two main negative points, and close by explaining the context of my review.

PROS:

On the positive side, the chapters all begin and end with excellent case studies. It is not a shop manual (it does not claim to be) but just doesn't give enough "meat" in his thoughts and descriptions and procedures for a DIY'er. This book prov

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